Employment Opportunities|

Job Title:                                                          Guest Services Associate
Reports to:                                                      Guest Services Manager

Job Purpose:

The Guest Services Associate will work diligently to ensure the quality, cleanliness and service of the property are consistently maintained. He/she must be committed to the achievement of professional work standards and demonstrate a positive, proactive approach to empowered decision making in relation to guest care and contribution to room revenue.

Key Accountabilities/Deliverables:

  • Perform check-ins and checkouts, paying special attention to accuracy and detail
  • Ensure each guest has received exceptional service
  • Handle all guest requests in an expedient and professional manner. Ensure special requests are dealt with appropriately
  • Positively respond to guest queries/complaints and requests, providing positive solutions and ensuring follow-up
  • Provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
  • Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
  • Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
  • Maintain cleanliness of workspace
  • Liaise proactively and continuously with the Housekeeping and Maintenance departments to ensure seamless operations and exceptional guest service


  • Experience Required
  • 1-2 years of experience in a customer service-oriented role
  • Previous hospitality experience an asset
  • Familiar with general office equipment such as photocopiers, scanners etc.

Mission Critical Competencies

  • Ability to demonstrate being a team player
  • Excellent customer service and interpersonal skills
  • A fun, positive attitude with a sense of humour

Desired Education

  • A High School Diploma or GED required

Working Conditions:

  • May be required to work early morning, late evening and weekend shifts
  • Fun work environment, committed to realizing all of our Obsessions

Future Roles:

As the Key Accountabilities and Deliverables are met on a consistent basis and all qualifications are achieved for this role, future titles and role development could include:

  • Guest Services Supervisor
  • Guest Services Manager
  • Rooms Division Manager

Submit to:
Long Plain Employment & Training

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